Frequently Asked Questions

Homely is a rental property platform. Tenants can search listings, chat with owners and brokers, and send visit and rental requests online. Owners, brokers and dealers can list properties and manage enquiries from their dashboard.

Searching, saving properties, chatting and booking visits are free. Owners can list their first property for free. Paid options such as extra listings, direct-contact packs and listing add-ons are shown on the Pricing page.

Our team reviews every new listing before it appears in search. Listings that are missing details or look inaccurate are sent back to the owner to fix.

It means our team has checked the RERA or licence details the broker or dealer submitted. Brokers must be verified before they can publish listings.

Open the listing and use Chat to message the owner or broker inside Homely. You can also request to unlock their direct phone number and email, unless the owner has turned on Broker-Shield.

Sign in, open the listing and click Schedule Visit. Add your contact details and a message with the times that suit you. The owner or broker receives your request and you can follow it under My Requests.

Sign in and use Rent Now on the listing to send a rental request to the owner or broker. You can track it under My Requests in your dashboard.

Yes. Listings posted by brokers and dealers are labelled. On the Browse page, turn on "Owner Listings Only (No Brokers)" under More Filters to hide them.

Some owners put in-demand properties up for auction. Signed-in tenants can bid above the current bid until the auction ends, and the owner then reviews the bids before agreeing a tenancy.

Create an account as an owner, then click Add Property and follow the guided form: details, location, photos, amenities, pricing and policies. Your listing goes live once our team has reviewed it.

Owners can have one active listing for free. To list more, choose a plan on the Pricing page or send a request for more listings from your dashboard.

Broker-Shield hides your phone number and email on your listing. Interested tenants contact you through chat instead.

Yes. Open the listing from your dashboard, click Edit, and add or remove photos. Removed photos are deleted when you save your changes.

Yes. Brokers add their RERA or licence number and upload their certificate on the Business Profile page. Once our team approves it, they can publish listings and get a Verified badge.

When you list a property, you choose the brokerage: none, one month's rent, half a month's rent or a fixed amount. It is shown on the listing so tenants know the fee upfront.

Enquiries, visit requests, applications and chats on your listings appear automatically in the Leads inbox, where you can set a status, add notes and plan follow-ups.